Last updated: October 12, 2026. These terms apply to orders placed on or after this date. Earlier orders keep the terms agreed when they were placed. Nothing here limits mandatory consumer rights.

When production starts

For custom and made-to-order signs, production begins after both your written approval of the final design and the required payment have been received. Non-custom catalog goods, if offered, are supplied to the specifications listed on the product page; their processing estimate is stated there or confirmed before payment. A saved design, enquiry, screen preview or requested event date is not approval to manufacture. Design review and revision time come before the production estimate.

Production & delivery estimates

• Standard production: approximately 2–3 business days after design approval and payment.
• Standard U.S. transit: approximately 5–11 business days after dispatch.
• Typical standard U.S. total: approximately 7–14 business days after approval and payment, excluding design revisions, customs delays and non-working days.

These are planning estimates, not guaranteed delivery dates. Business days exclude weekends and applicable public holidays. Complex artwork, large signs, outdoor builds, bulk orders and special accessories may take longer; we will state the relevant estimate in the quote before payment. For destinations outside the U.S., transit time and available services are confirmed for your delivery address before payment. Customs inspections, carrier disruption and remote locations may extend transit.

If you need a sign for an event, tell us the date before ordering. Rush production or expedited shipping is available only when we confirm availability, price and timing in writing. Choosing a faster carrier service does not shorten design review or production unless we also agree rush production. If we learn of a material delay, we will contact you with an updated estimate and available options. Statutory cancellation and refund rights for delivery failures remain available.

Shipping charges & destinations

Delivery availability and shipping charges depend on the destination, parcel size, weight and service. The shipping amount is shown in your confirmed quote or at checkout before you pay. Free shipping applies only where expressly stated for your order. Any expedited, remote-area or oversized-parcel surcharge must be disclosed and agreed before payment; if an address cannot be served, we will contact you before proceeding.

Taxes, customs & import charges

Prices and design estimates are in USD unless another currency is explicitly shown. Applicable sales tax or VAT is shown at checkout or in the confirmed invoice. Unless the quote or checkout explicitly states that duties and import taxes are included, the recipient is responsible for import duties, local import taxes and carrier customs-clearance fees charged by the destination country. We do not promise worldwide tax-inclusive delivery. We cannot set or waive customs charges; check local requirements before ordering.

Tracking & delivery details

We send dispatch confirmation and tracking details when your order ships. Tracking may take time to show the carrier's first scan. Give us a complete address, a contact phone number where required and any access instructions. Contact support immediately if an address needs correction; changes become limited once production or dispatch is underway, and any additional carrier cost will be explained before we agree a change.

If tracking stops updating or shows delivery but you cannot locate the parcel, check with household members, building reception and the carrier, then contact us so we can investigate. We will help resolve lost or damaged shipments; carrier handover alone does not remove your statutory delivery rights. Any costs resulting from an incorrect address, refused customs payment or redelivery will be assessed and explained case by case.

Damage on arrival

Keep the box and packing, photograph the sign, shipping label and damaged parts, and contact support promptly, ideally within 7 calendar days. Follow the Returns & warranty policy for repair, replacement and refund handling.

For order changes, delivery issues or warranty support, email support@signtasy.com with your order number. See our Contact page.

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