Last updated: October 13, 2026. These terms apply to orders placed on or after this date. Earlier orders keep the terms agreed when they were placed. Nothing here limits mandatory consumer rights.
What you can customize
Choose wording, fonts, light colors, layout, icons, sign width, backing and installation options in the online designer. For logos, artwork, bulk orders or a special build, send a design enquiry. All configurations are reviewed before manufacture.
Product specifications
| Item | Specification |
|---|---|
| Light & materials | LED neon lettering mounted on an acrylic backboard. The approved proof confirms the tube layout and finish. |
| Size | The designer offers widths from 40–160 cm, with height calculated from the design. Overall dimensions include the backboard; lettering dimensions are shown separately. Minimum buildable size depends on the wording, font and layout. Sizes outside the designer range require a quote. |
| Backboard | Clear acrylic is included. Designer options include cut-to-shape, cut-to-letter and rectangle. The standard preview uses 6 mm acrylic and an approximately 1.5 cm edge margin; confirm final board thickness, outline and dimensions in the proof. |
| Finishes | White, black, silver and gold backing are currently shown as a USD $10 upgrade to clear backing. The estimate and confirmed quote identify your chosen finish. |
| Power & control | A power adapter, destination plug and handheld remote are included. RGB and Spectrum Effect include their matching controller. The quote confirms the actual supply, voltage, wattage, cable length and controller compatibility for your sign. |
| Mounting & accessories | The standard mounting kit is included. An optional freestanding base is a USD $20 upgrade. Your included accessories and any extra installation requirements are itemized in the final quote. Confirm wall suitability and any required installer before ordering. |
| Use & battery requests | The standard sign is for indoor use. Battery power requires a separate quote confirming suitability, runtime, batteries and cost. |
Use the approved specifications and supplied instructions for installation and care. We do not assign an unverified IP rating, electrical certification or LED lifetime to every custom build.
How pricing works
Prices and estimates are in USD. The designer updates the estimated base sign price for your design and dimensions and shows priced upgrades in the breakdown. Clear backing, standard accessories and a remote are included. RGB and Spectrum Effect have separate upgrade prices that update with your design. Optional backing finishes and a freestanding base are added as displayed. An option marked “to confirm” is not included until quoted. The confirmed invoice lists the sign, accessories, delivery, applicable taxes and any agreed rush charge before you pay.
The displayed first-order estimate assumes eligibility for the current automatic 10% merchandise offer. No code is needed; eligibility is verified against your customer order history at checkout. Second and later orders are not eligible. Shipping and taxes are excluded and the offer cannot be combined with other promotions. Signed-in customers with previous orders see the regular estimate. Final custom-order pricing is confirmed in writing.
Design confirmation & payment
- Design or enquire: save your configuration or send artwork, dimensions, destination and any event date. No payment is taken for saving a design or sending the enquiry.
- Review the proof and quote: verify spelling, layout, colors, overall and lettering dimensions, backing, mounting, power and accessories. Ask for revisions before approval.
- Approve in writing: reply with explicit approval of the final version. Every custom order requires approval; a browser preview or an unanswered email does not count.
- Pay the confirmed total: for quoted custom work, full payment is due after approval and before production. Only a written quote can establish a deposit or installment arrangement. Catalog checkout orders are paid at checkout and still require approval of any custom proof.
- Production and tracking: production starts after approval and payment. Standard production is estimated at 2–3 business days, followed by 5–11 business days standard U.S. transit. Other destinations and special builds receive an order-specific estimate.
The designer currently supports saving designs and requesting a quote. Pay through the secure checkout or invoice provided for the confirmed order. A requested event date becomes a commitment only when expressly agreed in writing.
Cancellation, warranty & delivery
Cancel for a full refund before physical production starts. Once production starts, custom signs cannot be returned simply because you change your mind. New orders include a 12-month manufacturing-defect warranty from delivery, with repair, replacement or an appropriate refund for covered faults. Report delivery damage promptly, ideally within 7 days, and keep photos and packaging. Mandatory consumer rights remain available.
Shipping is shown in the quote or at checkout. Free shipping and included import duties apply only when explicitly stated. Otherwise the recipient pays destination import duties, taxes and clearance fees. Read the linked policies for the complete terms.
For order changes, delivery issues or warranty support, email support@signtasy.com with your order number. See our Contact page.
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